Refund policy
Last updated: April 2026
Our Commitment
At Gabriel Moments, every product is made to order and personalised especially for you. We take great pride in the quality of our products and want you to be completely satisfied with your purchase.
Eligibility for Refunds
We accept refund or replacement requests in the following cases:
- The item arrived damaged or defective
- The item received is incorrect (wrong product, wrong personalisation)
- The item was lost in transit (not delivered within 30 days of estimated delivery)
Non-Refundable Items
Because our products are custom-made and personalised, we are unable to accept returns or issue refunds for:
- Change of mind
- Incorrect personalisation details provided by the customer
- Minor colour variations due to screen display differences
How to Request a Refund
- Contact us at hello@gabrielmoments.com within 14 days of receiving your order
- Include your order number and a clear photo of the issue
- We will respond within 2 business days with a resolution
Resolution Options
Depending on the situation, we will offer:
- Full refund to your original payment method
- Free replacement of the item
- Store credit
Refund Processing Time
Approved refunds are processed within 5–10 business days and will appear on your original payment method.
Contact Us
hello@gabrielmoments.com